Description
We are seeking a talented Customer Service Representative to join our client's team. As a Customer Service Representative, you will be responsible for providing exceptional service to customers, handling inquiries, troubleshooting issues, and maintaining strong customer relationships.
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Responsibilities
- Data entry of orders
- Ability to troubleshoot customer issues over the phone and or email
- Professionally handle incoming requests promptly and thoroughly
- Process customer orders by compiling and sorting information and establishing entry priorities
- Resolve product and service problems by clarifying the customer’s complaint; determine the cause of the problem and following up to ensure resolution
- Record details of inquiries, comments and complaints
- Understand each customer’s needs to building strong long-term relationships
- Provide general administrative and customer service support for all departments
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- Have the technical knowledge to help a customer troubleshoot their website, API and data feed
- Call customers to inform them of new products and promotions
Requirements
- A minimum of 2 years of experience in a customer service role, preferably within the distribution, retail, or manufacturing sectors.
- Excellent written, verbal, and interpersonal communication abilities.
- Strong proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
- Demonstrable strong customer service skills.
- Exceptional organizational abilities, attention to detail, and time management skills.
- Fluent in both English and Spanish, in both written and spoken forms.
- Must possess your own laptop/desktop that meets the following minimum qualifications:
- Processor: Core i5 or higher
- RAM: 8GB or higher
- Must have a reliable internet connection with the following bandwidth requirements:
- Minimum Download Speed: 6 Mbps
- Minimum Upload Speed: 5 Mbps
- A quiet, private place in your home where you can work without background noise and interruption
Benefits
- Flexible work hours
- Access to diverse projects
- Opportunities for professional growth
- Collaboration with diverse teams
- Work from home
- No commute time
- No dress code (unless there’s a meeting!)
- Eco-friendly work lifestyle
- Exposure to multicultural team
- Potential for long-term engagement
- Improved work-life balance
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.
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